We're happy to help. Most questions are answered below — if not, email us and we'll get back to you.
No. GenieMax has no subscription. The optional AI coach uses your own AI provider key, so you pay your provider directly (or skip it).
GenieMax shows data once a compatible heart-rate strap is connected and worn. Without a connected strap the screens stay empty by design.
On your device. Nothing leaves your iPhone unless you turn on an optional feature (encrypted sync, iCloud export, the AI coach, or Apple Health). See the Privacy Policy.
Turn on encrypted sync and keep your recovery phrase safe — you can restore on a new device with the same sign-in and phrase. You can also export your data from Settings → Local data controls.
Use Settings → Local data controls to clear or reset stored data, or delete the app to remove everything on the device.
Email satayutata@gmail.com and include your device model and iOS version so we can help faster.