Support

We're happy to help. Most questions are answered below — if not, email us and we'll get back to you.

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Getting started

• Connect your strap. Make sure Bluetooth is on, then open GenieMax and pair your heart-rate strap from the device screen.
• Set your profile. Enter your age, sex, height, and weight so recovery, zones, and calories are personalized to you.
• Give it a few nights. Recovery and HRV baselines need about a week of data to settle before the scores are meaningful.

Frequently asked questions

Do I need a subscription?

No. GenieMax has no subscription. The optional AI coach uses your own AI provider key, so you pay your provider directly (or skip it).

Why is my data empty?

GenieMax shows data once a compatible heart-rate strap is connected and worn. Without a connected strap the screens stay empty by design.

Where is my data stored?

On your device. Nothing leaves your iPhone unless you turn on an optional feature (encrypted sync, iCloud export, the AI coach, or Apple Health). See the Privacy Policy.

How do I back up or move to a new phone?

Turn on encrypted sync and keep your recovery phrase safe — you can restore on a new device with the same sign-in and phrase. You can also export your data from Settings → Local data controls.

How do I delete my data?

Use Settings → Local data controls to clear or reset stored data, or delete the app to remove everything on the device.

Contact

Email satayutata@gmail.com and include your device model and iOS version so we can help faster.